About
Highly accomplished IT Executive with over 11 years of progressive experience in higher education technology management, specializing in e-learning, system administration, and IT infrastructure. Proven ability to drive operational efficiency and support institutional goals through strategic technology implementation and data-driven solutions. Adept at leveraging data analysis and digital media to enhance learning experiences and optimize IT services.
Work
Suez Canal University – Faculty of Pharmacy, IT Unit
|Instructional Designer & E-learning Coordinator
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Summary
Led the design, development, and coordination of digital learning content and e-learning initiatives, significantly enhancing educational delivery and faculty capabilities within a leading university setting.
Highlights
Pioneered the design and development of engaging digital learning content, supporting over 500 faculty members and thousands of students in adopting blended learning methodologies.
Successfully delivered over 100 engaging e-learning courses utilizing Moodle and Articulate, contributing to an estimated 15% increase in course engagement and student satisfaction.
Conducted 50+ impactful training workshops for faculty on data analysis, e-learning systems, and Microsoft Excel, empowering over 200 educators with essential digital literacy skills.
Provided critical technical support and consultation, facilitating the seamless adoption of e-learning solutions across the faculty and resolving 95% of technical issues within 24 hours.
Suez Canal University – Faculty of Pharmacy
|IT Support Specialist
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Summary
Provided essential technical support and managed online learning platforms, ensuring robust IT infrastructure functionality for academic and administrative operations.
Highlights
Delivered comprehensive technical assistance to over 1,000 students and faculty, optimizing their utilization of digital resources and ensuring seamless access to learning tools.
Assisted in the management and maintenance of critical online learning platforms and systems, contributing to 99.9% uptime and uninterrupted access for thousands of users.
Ensured the smooth functioning of core IT infrastructure, proactively identifying and resolving issues to support academic and administrative continuity for a faculty of 500+ staff and students.
Awards
Certificate of Institutional Accreditation Contribution
Awarded By
Suez Canal University
Awarded for active efforts in the renewal of institutional accreditation, demonstrating commitment to academic excellence and compliance.
Certificate of Excellence in Digital Learning Services
Awarded By
Suez Canal University
Recognized for outstanding performance and significant contributions to digital learning and IT services.
Certificate of Appreciation
Awarded By
Suez Canal University, Faculty of Pharmacy, IT Unit
Recognized for outstanding contribution to the university's IT services.
Languages
Arabic
English
Certificates
SEO Masterclass: Easy Google SEO, Mobile SEO, Wordpress SEO+
Issued By
Udemy
SEO & Digital Marketing
Issued By
Google, Edraak
Digital Marketing
Issued By
Edraak
Workshop: E-Learning
Issued By
Suez Canal University – Faculty of Pharmacy, IT Unit
Workshop: Data Analysis Using Microsoft Excel
Issued By
Suez Canal University – Faculty of Pharmacy, IT Unit
Active Citizens Programme
Issued By
British Council & Waseela Training & Development
Skills
E-learning Technologies
Moodle, Articulate, Adobe Captivate, Learning Management Systems (LMS).
Data Analysis & Business Intelligence
Microsoft Excel, Google Sheets, Data Analysis, Google Analytics.
Instructional Design & Development
Curriculum Development, Digital Content Creation, E-learning Course Delivery.
Digital Marketing & SEO
SEO (Search Engine Optimization), Google My Business, WordPress SEO, Social Media Campaigns.
IT Infrastructure & Support
IT Infrastructure Management, Technical Assistance, System Administration, User Support.
Software & Productivity Tools
Microsoft Office Suite, Google Workspace.